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Business Management Arianna Frederick Business Management Arianna Frederick

How to Lose a Client in 10 Ways

The web design industry is always evolving. But despite constant technological innovations and ever-changing trends, one thing remains certain: fostering client relationships is essential to long term success. 

Your role as a web designer goes beyond designing beautiful websites and helping clients grow their brands. You are a business owner whose ability to maintain healthy relationships with clients is equal—if not paramount—to delivering exceptional work. Satisfied clients become brand ambassadors, choosing to work with you again in the future and referring you to their networks. 

To unlock the key to building and nurturing positive client relationships, we interviewed successful members of Circle, Squarespace’s partner program and professional community of web designers, developers, entrepreneurs, and other freelance creators. In addition to their roles as Circle members, they are Community Leaders, an opportunity that recognizes members who have made significant contributions to the community.

Katy Carlisle, Allie Astell, and Kelsey Gilbert-Kreiling know how to maintain strong client-designer relationships. They also know what not to do. Ahead are 10 mistakes to avoid making as a professional web designer.

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